Before ordering
If your order is time-sensitive, ask us about delivery to your destination before you confirm.
A little clarity, from order to arrival.
Shipping
Orders are prepared with care and dispatched on business days. Delivery timing varies by destination and order size.
Returns
If something is not right, contact COVIA within 14 days of delivery with your order number.
Practical notes
When your order arrives
Check the package and keep your order details handy in case you need assistance.
If you need help
Contact us with the order number and a clear description of your question.
Common questions
What information helps with a delivery enquiry?
Your order number, delivery destination, and the question you would like us to check are a useful starting point.
How do I raise an issue with an item?
Email support@covia.store with your order number, a description of the issue, and photos if relevant. For returns, please contact us within the 14-day period stated above.
Where should I send a return?
Contact COVIA for return instructions before sending an item. Please confirm the appropriate return address with our team.
A question about these details?
Contact COVIA and tell us what you would like help with.
support@covia.storeFLEMING REDOAK GROUP LLC
2456 Fortune Dr, Lexington, KY 40509, United States